Emotional Chatbots
“These aren’t just chatbots. They’re designed dependency machines,”
The Deep View did a nice job back in mid-May staring emotional companion chatbots right in the face.
https://www.thedeepview.co/p/the
Companion bots highlights two equally important realities, IMHO,
- Humans are still highly social creatures that require social and emotional activities to remain healthy.
- If you are making a chatbot, bring a social psychologist onboard to ensure your app does no harm.
Number 1 is easy to wrap our heads around.
Number 2 provides an opportunity to prevent unintentional myopic thinking, echo chambers, and IRL isolationist behavior (e.g. opting to only engage with chatbots rather than live humans).
Why is this important?
Myopic thinking and isolation fosters “othering” behavior, which leads to hate and bias. These things left unchecked have never proven to be a good thing.
So, if you are building chatbots, use your powers wisely.